HP uses AI to transform its customer support experience

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to …

DHHS: Collaborating and caring

Choosing the right tools for productivity and collaboration is critical for any organization to achieve its digital transformation goals. For employees to effectively share information across multiple departments and projects, businesses must empower their workers and clients via access to the very best digital technology available. By making the productivity of their employees a main focus of their digital initiatives, …

Strategic Communications Awarded Delaware State Cloud Contract

NASPO ValuePoint Cloud Solutions Vendor Receives Participating Addendum from The State of Delaware Strategic Communications, a NASPO ValuePoint Cloud contract holder, was awarded a Participating Addendum (PA) from The State of Delaware. With this PA, Delaware State government, Local government, and educational institutions (K-12 and Higher Ed) possess the capability to seamlessly purchase multiple cloud solutions. “Public agencies within Delaware …

Meet Mika the Akita – Strategic’s Furry Friend of February!

Mika is the Chief Canine Officer and faithful companion to Strategic Communications CEO, Kathy Mills.  Born on March 7th in 2013, Mika will turn 8 this year. Possessing a lot of sass and attitude, Mika’s facial expressions are worth a thousand words. It’s not difficult to tell when she’s embarrassed, especially around the holidays when the ugly doggie sweaters come …

February’s Featured Employees at Strategic Communications

Every month, the employees at Strategic Communications are given the opportunity to acknowledge exemplary colleagues within or outside their department. For the month of February, three individuals were nominated by their coworkers for their commitment to customer service, perseverance in the face of challenges, and can-do attitudes. Lacy Taylor | Federal Account Manager Lacy has worked at Strategic for a …

Strategic has partnered withGoogle Cloud, Ceeam, Cradlepoint, Netwrix, Globant, Granite Telecommunications, Security Compass, Tripwire, RIverMeadow, Palo Alto and Checkpoint

Strategic Communications Announces New Partnerships with Google Cloud, Veeam, Cradlepoint, etc.

In offering customers the latest and greatest in IT systems, Cloud Services, and Audio Visual solutions, Strategic Communications continues to add more capabilities with our new partnerships! Check out the amazing new partnerships and technologies we’ve added to our offerings! Google Cloud Google’s cloud infrastructure offers a broad suite of cloud computing, storage, connectivity, and management services geared towards solving …

The City of Houston Success Story: Video teaser

For local governments, digital transformation isn’t just a means of optimizing their daily operations or becoming more efficient—it’s also about potentially saving and improving the lives of thousands (even millions) of citizens. In other words, it’s about leveraging accurate, predictable data to be prepared for events such as an increase in population or a natural disaster. Thankfully, the increased availability …

Enable remote work faster

Security is a top concern for organizations with a remote workforce. You need to maintain employee productivity and protect sensitive data at the same time. Read this blog to learn how you can do both with Windows Virtual Desktop. Read More…