Shortly after a surge in business, which mobile-workforce-management company Fleet Complete referred to as “man your battle stations” mode, the company kicked into disaster recovery mode. In January 2018, the Fleet Complete head office in Toronto, Canada, was flooded. Although many employees could not access the office, with cloud technology, including Microsoft Azure and Microsoft Dynamics 365, the company remained …
How do you keep track of your customers? Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve, and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions. View: Microsoft Dynamics for Customer Service
Disaster lurks around every corner. You need a solution that can deliver peace of mind with a comprehensive solution. By using Microsoft System Center Data Protection Manager and SQL Data Sync to improve application resilience and performance in the cloud, Microsoft IT helps ensure that business applications are always available, and data is protected in case of disaster. View: Using …
Jumeirah Hotels & Resorts–owners of some of the world’s most luxurious hotels–has a reputation for delivering world-class hospitality. In their tradition of excellence, the company compiles data through its customer loyalty program to customize and deliver personalized messaging. This has resulted in nearly 50% customer engagement and a 10% increase of year-over-year revenue.
Discover how Red Lion Hotels Corporation used Dynamics 365, Microsoft Teams, and Office 365 to digitally transform their internal processes to drive higher guest satisfaction. Faced with data-quality issues, the challenges of combining two legacy CRM platforms, and a need to improve internal communications, RLH Corporation consolidated disparate systems into a single platform.
When audiovisual consultants conduct customer site surveys, it remains crucial to factor sound masking and privacy systems into the design. Integrating sound masking technology into meeting spaces or large auditoriums may sound like an afterthought to some, however, the consequences of not doing so are quite significant. Not only does audio carrying over to other areas of a facility disrupt …
Your data is more important to your organization than ever before. In today’s technological world, having the tools to back up your information is vital to success. Azure Backup helps you retain rapidly increasing amounts of data while keeping storage costs low. It makes it easy for you to back up and restore your most important information when the unexpected …
Data is an important part of any modern business. Why not use a data platform with intelligence and security already built in? Microsoft SQL Server 2017 provides extras without extra cost, along with best-in-class performance and flexibility for your on-premises needs. Contact Strategic Communications today to find out how we can help you integrate SQL Server for industry-leading performance and …
It’s easy to forget that the status quo will invariably be interrupted by something at some point in time. Don’t be caught off guard. Prepare your IT for when disaster strikes with Microsoft Azure.
You can use Azure Backup to restore your data in the Microsoft cloud. It replaces your existing on-premises or off-site backup solution with a cloud-based solution that is reliable, secure, and cost-competitive.
With Strategic Communications and Microsoft, your IT team has the resources they need to prepare for the worst-case scenario. Contact us today to find out more.
Lack of knowledge among representatives is one of the biggest pains for customers. That’s an issue we can help with. Strategic Communications is here to aid you in gathering the right set of tools to enable your representatives’ need to provide great customer service.
With Microsoft Dynamics 365, log and access customer history so you can immediately tailor your approach, and facilitate customer needs quickly. With the tools to customize individual customer service experiences your organization can reap the rewards of increased customer satisfaction.
Contact us today to find out how we can help.
